Contact Roxio

Pre-Sale Questions
Have a question about our software before you buy it or want to purchase the software over the phone?
Our sales representatives are here to help!
Please call 0844 448 5500 (Toll Free from the UK; Monday to Thursday - 8:30 to 17:30 GMT Friday - 8:30 to 16:30 GMT excluding holidays)

Technical Support
We provide a variety of self-help tools at our Support Center, including our

  • Virtual Agent Roxann
  • Searchable Knowledgebase
  • Discussion Groups

To submit a webticket online, click here.
If your software came bundled with your computer or CD/DVD writers, contact the original equipment manufacturer (OEM) of that equipment and they will provide complimentary support for your basic version of Roxio software. For more information on OEM’s, click here.

North American Support
German Support
French Support

Questions Regarding Purchase from Roxio Online Store

For information on order, payment, delivery, download, and customer service issues, you may find instant solutions by looking at our Online Store guide and Frequently Asked Questions.

English
French
Italian
German
Spanish
Dutch

Or go to www.findmyorder.com and login with your order details for further assistance on non-technical issues.

Refund Questions
Roxio has an unconditional 30-day money back guarantee for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department. Shipping charges will not be refunded. To request a refund, please call+353 (0) 61 7020 59 or go to www.findmyorder.com and login with your order details then click Return. 
*Note: The Return option will be removed after 30 days from the date of purchase.

Registration Questions
Registration is required to receive online support. If you are unable to register, please send e-mail to reg@sonic.com. Be sure to include the following information.

  1. First name and last name
  2. Preferred e-mail address for registration
  3. Product Name
  4. CD Key/Serial Number for the product

 

Web Site Feedback

Report a problem downloading a file
Report a broken link
Report a problem registering
Make a suggestion or comment about the site

 

Help with Roxio Newsletters

If you have trouble adding, deleting, or changing an email address, please email us at http://selfserve.roxio.com

Business Development

If you would like to contact Roxio about a potential partnership or other business development issue, please contact us.

Important: The Roxio Business Development Team will not reply to any questions related to technical support, customer service, advertising/promotions, or product distribution and/or reselling. These types of questions should be directed to the appropriate contacts elsewhere on this page.

OEM Inquiries

If you are an OEM and you would like to contact Roxio OEM Sales, please contact us.

Careers

If you are interested in a career at Roxio, please click here.